Maura Neill (ABR, AHWD, CRS, e-PRO, MRP, PSA, MA) is a second-generation REALTOR® who combines her love for the industry with her passion for education. She considers education – both of clients and of other real estate professionals – an important part of her role as a REALTOR®.
Customer Before Company | November 2
The Nordstrom department store is legendary for exemplary customer service: from the earliest beginnings of Nordstrom, a sign hung from the ceiling that read, “If We Sell You Well, Tell Others. If Not, Tell Us.” Known for putting customer over company, Nordstrom salespeople are empowered to always make it right for the customer. As an agent, Nordstrom’s business philosophies can help you craft your own unique customer service proposition. By taking a page out of the Nordstrom book, from practical translation of the Nordstrom way into customer relationships, to incorporating the Nordstrom beliefs into our personal values system, we can revolutionize our businesses and our industry.
At Home With Diversity Certification | November 3
At Home With Diversity® (AHWD) is an NAR certification program designed to present a picture of the changing face of the real estate industry. Since 1998, the At Home With Diversity® program has prepared over 20,000 REALTORS® to work effectively with and within today’s increasingly diverse pool of homebuyers.