REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS. You may search for a member’s local affiliation here.
In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.
Below are several resources to help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®. Check with the local association of REALTORS® to ensure you have the proper forms required by that association.
View the current NAR Code of Ethics here.
This brochure explains alternatives to consider before filing an ethics complaint, as well as what to expect after filing a complaint.
Procedures for processing complaints alleging violations of an Association’s bylaws.
While NAR does not recommend specific discipline for certain offenses, it does outline key points to be considered with respect to discipline.
From Part Ten, Section 43 of The Code of Ethics & Arbitration Manual.
From Appendix I to Part Ten of The Code of Ethics & Arbitration Manual.
View or download forms for filing an arbitration request
Statements of Professional Standards Policy
View the complete listing of Professional Standards Policy Statements.